Terms and conditions

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Terms & Conditions – Special Pest Services

Last updated: 9th January 2026

These Terms & Conditions govern the provision of pest control services by Special Pest Services , a UK sole trader, trading under Special Pest Services.

By using our services or contacting us via our website, you agree to these Terms & Conditions.

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1. Services Provided

• We provide domestic and commercial pest control services, including treatment for rodents, insects, and other pests.

• Services may include inspection, treatment, and advice for prevention.

• We will provide a quote before commencing work wherever possible.

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2. Booking & Quotes

• All service requests must be confirmed via phone, email, or contact form.

• Quotes are valid for 30 days unless otherwise stated.

• Acceptance of a quote constitutes a binding agreement to provide services.

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3. Payment Terms

• Payment is due upon completion of the service, unless otherwise agreed in writing.

• Accepted payment methods: [Cash / Bank Transfer / Card].

• Late payments may incur a 5% administration fee per month.

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4. Cancellations & Rescheduling

• You may cancel or reschedule a service with at least 24 hours’ notice.

• Late cancellations may incur a cancellation fee of [amount or %].

• In the event of our inability to attend due to unforeseen circumstances, we will reschedule at the earliest convenience.

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5. Guarantees & Limitations

• Treatments are provided professionally and in accordance with UK pest control standards.

• We cannot guarantee complete eradication of pests in cases of severe infestations or repeated external sources beyond our control.

• Follow-up visits will be scheduled if included in the agreed service.

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6. Health & Safety

• You must remove hazards and ensure safe access to the property.

• Any allergies, pets, or sensitive areas must be disclosed prior to treatment.

• We are fully insured, but will not accept liability for pre-existing damage or hazards.

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7. Liability

• Special Pest Services is not liable for:

• Indirect or consequential losses

• Damage caused by third parties or external pest reinfestation

• Losses due to delayed notification of infestation

• Our liability for direct loss caused by negligence is limited to the cost of the service provided.

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8. Complaints

• Any complaints should be submitted in writing to contact@specialpestservices.com

• We will investigate and respond within 14 days.

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9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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10. Contact

For questions regarding these Terms & Conditions or your data rights:

Special Pest Services 

Sole Trader: Special Pest Services 

Email: contact@specialpestservices.com

Phone: 07377977323